Terms and Conditions

Terms and Conditions of HEFAISTOS, SPOL S.R.O. for the sale of goods through the on-line shop located at the Internet address www.hefaistos.eu

I. Basic Provisions

These terms and conditions (hereinafter referred to as “T&Cs”) govern the relationship between the parties to the purchase contract, where on one side is the company Hefaistos, spol. s r.o., Company ID No. 44797346, VAT No. CZ44797346, with its registered office at U starého stadionu 1551/1, 153 00 Praha 5 – Radotín, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Entry No. 5604, acting as the seller (hereinafter referred to as the “Seller”), and on the other side is the buyer (hereinafter referred to as the “Buyer”).

Further information about the Seller is available on the website www.hefaistos.eu in the “About Us” section.

The Buyer may be a consumer or a businessperson.

A consumer is defined as any individual who enters into a contract with the Seller outside the scope of their business activity or independent professional work. A businessperson is any person who independently carries out profitable activities on their own account and responsibility in a commercial or similar manner, with the intention to do so consistently to achieve profit. For the purposes of consumer protection, a businessperson also includes any person who enters into contracts related to their business, manufacturing, or similar activities, or in connection with independent professional activities, or who acts on behalf of or on account of a businessperson. If the Buyer provides a business identification number (ID) in the order, they acknowledge that the rules stated in these T&Cs for businesspersons shall apply to them.

By placing an order, the Buyer confirms that they have reviewed these T&Cs before concluding the contract and expressly agree to them, in the version valid and effective at the time of submitting the order.

The Buyer acknowledges that by purchasing products from the Seller’s commercial offer, they do not acquire any rights to use the Seller’s registered trademarks, trade names, corporate logos, or those of the Seller’s contractual partners, unless otherwise agreed upon in a specific contract.

An invoice containing the fundamental details of the contract, including a receipt according to the Act on Sales Registration and a tax document, will be provided to the Buyer along with the package upon dispatch of the goods, and the Buyer agrees to this arrangement.

II. Pre-Contract Information

The Seller informs that:

Payment of the purchase price is required before the Buyer takes possession of the goods from the Seller. Additionally, any obligation to pay a deposit or similar advance payment applies if the Buyer requests specific services that require and are provided under such terms.
The Seller does not enter into contracts for the provision of recurring services. In cases where such contracts are mediated, the shortest duration for which the contract will bind the parties is specified by the provider of the relevant service, along with information regarding the price or the method of determining the price for each billing period, which is always one month if the price remains constant.
Prices for goods and services displayed on the Seller’s website include VAT and all applicable fees required by law.
Delivery costs for goods or services:

Package size
Transport in the Czech Republic:	up to 2kg	up to 5kg	up to 15kg	over 15kg
ČP – parcel to hand	139 Kč	169 Kč	219 Kč	individually
ČP – parcel to post	109 Kč	129 Kč	179 Kč	individually
Zásilkovna	79 Kč	79 Kč	108 Kč	individually
PPL	149 Kč	179 Kč	239 Kč	individually
DHL	525 Kč	675 Kč	1 270 Kč	individually
Shipping outside the Czech Republic:
Slovakia – ČP	559 Kč	649 Kč	689 Kč	individually
Slovakia – DHL	425 Kč	555 Kč	1 150 Kč
Europe – ČP	885 Kč	1 050 Kč	1 275 Kč	individually
Europe – DHL	885 Kč	1 205 Kč	1 355 Kč
Rest of the world outside the Czech Republic, SK, EU – ČP:	975 Kč	1 115 Kč	1 455 Kč	individually
Rest of the world outside the Czech Republic, SK, EU – DHL:	950 Kč	1 350 Kč	3 950 Kč	individually

Payment Methods

In-store (cash or card): Free of charge
Cash on delivery: 35 CZK
Online card payment (via internet): Free of charge

5. If the Buyer is a consumer, they have the right to withdraw from the contract (unless otherwise specified below) within fourteen days, which starts in the case of:

a. a purchase contract, from the date of receipt of the goods;

b. a contract for multiple types of goods or the delivery of several parts, from the date of receipt of the final delivery of goods;

c. a contract for regular, repeated delivery of goods, from the date of receipt of the first delivery of goods;

d. The consumer must send their notice of withdrawal to the Seller’s registered office address or via email at: eshop@hefaistos.eu.

6. The consumer cannot withdraw from the contract in cases involving:

a. the delivery of goods that were customised according to the consumer’s wishes or tailored specifically for them;

b. the delivery of goods in sealed packaging that, once removed by the consumer, cannot be returned for hygiene reasons.

7. If the consumer withdraws from the contract, they will bear the costs associated with returning the goods.

8. The contract, along with the relevant invoice, will be stored in the Seller’s electronic archive.

9. If the consumer has a complaint, they may submit it via email or in writing to the company’s registered office address. Alternatively, they may approach the relevant supervisory or regulatory authority.

10. The contact email address is eshop@hefaistos.eu.

III. Contract

1. Conclusion of the Contract

The Buyer may conclude the contract by accepting the offer to conclude a contract on the website operated by the Seller, by placing the requested items in the shopping basket. A representative of the Seller may assist the Buyer in concluding the contract, either directly at the point of sale, over the phone, or by email order. Before the Buyer gives final confirmation of the order, they have the right to modify the requested items, delivery method, and payment method, thereby reviewing all details entered in the order.

The purchase contract is formed when the Buyer submits the order after selecting the delivery and payment method, and when the Seller accepts the order. The Seller is not responsible for any errors in data transmission. The Seller will promptly confirm the conclusion of the contract by sending an informational email to the email address provided by the Buyer.

The concluded contract (including the agreed price) can only be amended or cancelled based on mutual agreement between the parties or due to statutory reasons, unless otherwise stated in the Terms and Conditions.

The concluded contract will be archived by the Seller for a minimum of five years from the date of its conclusion, but for no longer than as stipulated by relevant legal regulations. It is not accessible to third, unrelated parties. Information regarding the individual technical steps leading to the conclusion of the contract is evident from these Terms and Conditions, where this process is clearly described.

2. Delivery of the Purchased Item

Under the purchase contract, the Seller undertakes to deliver the item (goods) that is the subject of the sale to the Buyer and enable the Buyer to acquire ownership rights to it. The Buyer, in turn, agrees to pay the Seller the purchase price for the goods.

The Seller retains ownership of the item until the full purchase price has been paid by the Buyer, at which point ownership will transfer to the Buyer.

The Seller will deliver the item to the Buyer, along with any relevant documentation associated with it, and will enable the Buyer to acquire ownership in accordance with the contract.

The Seller fulfils their obligation to deliver the item to the Buyer by making it available at the place of performance and notifying the Buyer in a timely manner.

If the Seller is required to send the item, they will fulfil delivery to the Buyer by handing the item over to the first carrier for transport to the Buyer, thereby enabling the Buyer to exercise rights under the transport contract against the carrier. The item is deemed delivered upon handover and receipt from the carrier. The Seller will deliver the purchased item in the agreed quantity, quality, and design.

If no specific packaging method has been agreed upon, the Seller will package the item according to customary practices and as needed for transport.

3. Transfer of Risk of Damage

An item is considered defective if it lacks the agreed characteristics. A defect is also deemed to include the delivery of a different item and deficiencies in documents essential for the use of the item.

The Buyer’s right to claim defective performance arises from any defect that exists at the time the risk of damage transfers to the Buyer, even if the defect becomes apparent later. The Buyer’s right also includes any defect arising later if caused by the Seller’s breach of duty.

The Buyer should inspect the item as soon as possible after the transfer of risk of damage, to confirm its qualities and quantity.

The risk of damage transfers to the Buyer upon receipt of the item. The same applies if the Buyer does not take possession of the item when the Seller has enabled them to do so.

Any damage to the item occurring after the risk of damage has transferred to the Buyer does not affect their obligation to pay the purchase price, unless the damage was caused by the Seller’s breach of duty.

If either party delays in taking possession of the item, the other party is entitled, after giving prior notice, to sell the item at the expense of the delaying party in a reasonable manner, once an additional appropriate period for taking possession has been provided. This also applies if the party delays in payment where delivery of the item is conditional on such payment.

4. Liability of Hefaistos

The Seller is responsible to the Buyer for ensuring that the item is free from defects at the time of receipt. In particular, the Seller warrants that at the time the Buyer takes possession of the item:

a. The item possesses the characteristics agreed upon by both parties, or, if no agreement was made, the characteristics described by the Seller or manufacturer, or those the Buyer might reasonably expect given the nature of the goods and any advertising undertaken;

b. The item is fit for the purpose specified by the Seller or for the usual purposes for which such items are generally used;

c. The item is provided in the correct quantity; and

d. The item complies with the requirements of legal regulations.

The Buyer is entitled to assert a right concerning any defect that appears in consumer goods within twenty-four months from the time of receipt, unless otherwise specified. This right does not apply in the following cases:

a. For items sold at a reduced price, in relation to a defect for which the lower price was agreed;

b. For normal wear and tear due to standard usage of the item;

c. Where it is clear from the nature of the item.

The Buyer does not have a right to claim for defective performance if, prior to taking possession, they were aware of the defect or if the defect was caused by the Buyer.

5. Fundamental Breach of Contract

If defective performance constitutes a fundamental breach of contract, the Buyer has the right to:

Remedy the defect by receiving a new item free of defects or by receiving the missing item, provided this is not unreasonable given the nature of the defect. However, if the defect pertains only to a part of the item, the Buyer may only request replacement of that part; if this is not possible, the Buyer may withdraw from the contract. If, however, this is unreasonable given the nature of the defect—especially if it can be resolved without undue delay—the Buyer has the right to have the defect remedied free of charge;
Have the defect remedied by repair of the item;
Withdraw from the contract.

The Buyer must inform the Seller of their chosen remedy when notifying the Seller of the defect or without undue delay thereafter. The Buyer cannot change the chosen remedy without the Seller’s consent; however, this does not apply if the Buyer has requested a repair of a defect that subsequently proves to be irreparable. If the Seller fails to remedy the defect within a reasonable time or informs the Buyer that they will not remedy the defect, the Buyer may withdraw from the contract.

6. Non-Fundamental Breach of Contract

If the defective performance constitutes a non-fundamental breach of contract, the Buyer has the right to have the defect remedied.

Unless the Buyer withdraws from the contract, the Seller may supply any missing parts or resolve any legal defect. Other defects may be remedied by the Seller, at their discretion, either through repair of the item or by supplying a new item.

If the Seller fails to remedy the defect in a timely manner or refuses to remedy the defect, the Buyer may withdraw from the contract.

IV. Withdrawal from the Contract

1. Consumer Withdrawal from the Contract The Consumer has the right to withdraw from the contract within a period of fourteen days. This period begins on the date of contract conclusion, or in the case of:

a. a purchase contract, from the date the goods are received;

b. a contract involving multiple types of goods or the delivery of several parts, from the date of receipt of the final delivery of goods; or

c. a contract involving regular and repeated delivery of goods, from the date of receipt of the first delivery of goods.

The Seller allows the Consumer to withdraw from the contract in writing or by email sent to eshop@hefaistos.eu.

If the Consumer withdraws from the contract, they must return or hand over to the Seller, without undue delay and no later than fourteen days from the date of withdrawal, the goods they received from the Seller, at their own expense.

The Consumer should return the goods complete, including all accessories, with full documentation, undamaged, clean, preferably in the original packaging, and in the condition and value in which the goods were received.

If the Consumer decides to withdraw within the specified period, the Seller recommends, for faster processing, that the goods be sent to the Seller’s address accompanied by a covering letter stating any reason for the withdrawal (optional), the purchase document number, and the Consumer’s bank account details.

The Consumer is liable to the Seller only for any reduction in the value of the goods resulting from handling them in a way other than necessary to ascertain the nature and properties of the goods.

In the case of a credit note reimbursement in cash, the Seller may require the presentation of an identification document (ID card or passport) to prevent damage and to avoid money laundering from criminal activities. Without the presentation of one of these documents, the Seller may refuse to reimburse the funds.

If the Consumer withdraws from the contract, the Seller shall return all funds received under the contract to the Consumer without undue delay, no later than fourteen days from the date of withdrawal, using the same method of payment.

However, if the Consumer withdraws from the contract, the Seller is not obligated to return the received funds to the Consumer until the Consumer hands over the goods to the Seller.

2. Withdrawal in Other Cases

A Business Buyer is not entitled to withdraw from the purchase contract if the value of the purchased goods exceeds CZK 10,000, including VAT.

If the Business Buyer is permitted to withdraw from the purchase contract within fourteen days, the Buyer acknowledges that the refunded purchase price may be reduced by the amount by which the value of the goods has diminished.

If the Business Buyer is permitted to withdraw from the purchase contract within fourteen days and the returned goods are not in their original packaging, including all components and accessories, the Buyer acknowledges that the Seller reserves the right to charge a fee for the return of such goods, in an amount that compensates the Seller for the costs necessary to prepare the goods for resale.

The Business Buyer cannot withdraw from the contract or request the delivery of a replacement item if the item cannot be returned in the condition in which it was received. This does not apply if:

a. the condition changed as a result of an inspection carried out to determine a defect in the item;

b. the Business Buyer used the item before discovering the defect;

c. the Business Buyer sold the item, used it up, or altered it in the course of normal use; in such cases, the Buyer shall return whatever portion remains and compensate the Seller to the extent that the Buyer benefited from the use of the item.

If the Buyer fails to notify the Seller of a defect in the item in a timely manner, the Buyer loses the right to withdraw from the contract.

To protect the Buyer’s rights, if the Buyer is a legal entity and requests cash reimbursement of a credit note directly at the Seller’s store, the amount will be handed over only to individuals authorised to act on behalf of the legal entity, i.e., a statutory representative, an individual with a notarised power of attorney, or a person listed as the “administrator” in the Buyer’s profile on the website.

V. Operating Hours

Orders through the Hefaistos online shop: 24 hours a day, 7 days a week.

In the event of an information system outage or force majeure, the Seller is not responsible for failure to maintain the operating hours.

VI. Prices

All prices are contractual. The online shop at www.hefaistos.eu always displays current and valid prices, in Czech currency (CZK) for Czech customers, while prices for international transactions are shown in EU currency (Euro).

The prices shown for individual products are final, i.e., they include VAT and any other taxes and fees that the Consumer must pay to acquire the goods. However, this does not include potential charges for shipping or cash-on-delivery fees, which are specified in the shopping cart and vary depending on the Buyer’s selection.

Promotional prices are valid until stocks are depleted, if the number of promotional items is specified, or for a limited time as indicated. The original price represents the price at which the Seller originally offered the goods without factoring in any bonuses, marketing campaigns, or other discounts available on their online shop, or the non-binding recommended price by the manufacturer or distributor. The price displayed will always be the one that most accurately reflects the product’s market price level.

The Seller reserves the right to declare the purchase contract null and void in cases of personal data misuse, payment card fraud, etc., or due to administrative or judicial intervention. The Buyer will be informed of such action. The Buyer acknowledges that in such cases, the purchase contract cannot be validly concluded.

VII. Ordering

The price will be specified in the order and in the confirmation message acknowledging receipt of the order. Orders can be placed as follows:

a. via the Hefaistos online shop (hereinafter referred to as the “e-shop”); b. in person at the Hefaistos store, Rybná 21, Prague, 110 00;

In-store orders can be placed at any time during the opening hours of this location.

Hefaistos recommends that the Buyer place orders through the e-shop using the Buyer’s registered profile on the “e-shop.” In cases of public internet access, the Buyer is further advised to log out of their profile after completing the order.

The Buyer will be informed of the exact delivery time for the ordered goods via email.

VIII. Payment Terms

Hefaistos accepts the following payment methods:

a. Cash / card in-store

b. Card online

c. Cash on delivery

d. Online banking

The goods remain the property of the Seller until fully paid for and collected, although the risk of damage to the goods transfers to the Buyer upon receipt.

The Buyer’s billing information cannot be changed retroactively once the order has been submitted.

The Seller reserves the right to offer the Buyer only selected payment methods at their discretion.

In accordance with the law on sales record-keeping, the Seller is obliged to issue a receipt to the Buyer and is also required to register the received payment with the tax authority online; in the event of a technical outage, this must be done no later than within 48 hours.

IX. Delivery Terms

1. Delivery Methods Various delivery options are offered based on the current availability of individual services and considering capacity and logistical feasibility. In cases of force majeure or an information system outage, the Seller is not liable for delayed delivery of goods.

The Seller reserves the right to adjust the selected carrier based on package dimensions and experience with delivery to specific (remote) destinations. The shipping cost may be modified accordingly, and the Buyer will be informed of any such changes in advance.

The Seller provides or facilitates the following delivery methods:

a. Personal collection at the store, Rybná 21, Prague 1

b. Delivery via Česká Pošta – Parcel to Post Office

c. Delivery via Česká Pošta – Parcel to Hand

d. Delivery via PPL

2. Other Conditions

When collecting an order paid for in advance via the internet, the Seller or their contractual partner may require the presentation of an identification document (ID card or passport) to prevent potential loss and to avoid money laundering from criminal activity. Without such documentation, the Seller or their partner may refuse to release the goods. This right is based on § 2900 of the Civil Code, which mandates that, where circumstances or social customs demand, individuals must act in ways that prevent undue harm to the property of others.

Goods purchased by a Buyer who is a legal entity will only be handed over to the statutory representative of that legal entity, or to a person with a certified power of attorney. Goods purchased by a Buyer who is a self-employed individual will be released only upon presentation of valid identification (ID card or passport).

If the goods are not collected in person at the branch and the Buyer is a VAT payer at the time of purchase, invoiced at a 0% VAT rate, then the delivery address must be the registered office or business address as listed in the commercial, trade, or similar register.

The Buyer must immediately inspect the package upon delivery with the carrier (checking the number of parcels, the integrity of the tape, and any damage to the box) in accordance with the accompanying delivery note. The Buyer has the right to refuse acceptance of any package that does not conform to the purchase contract, for example, if it is incomplete or damaged. If the Buyer accepts a damaged parcel from the carrier, they should describe the damage in the carrier’s delivery report.

Incomplete or damaged parcels must be reported promptly via email to eshop@hefaistos.eu. The Buyer should also file a damage report with the carrier and send it to the Seller by email or post without undue delay. Later claims for missing items or external package damage do not void the Buyer’s right to file a claim but allow the Seller to demonstrate that there is no inconsistency with the purchase contract.

X. Warranty Terms

The warranty terms for goods are governed by Hefaistos’s Complaints Policy and relevant laws of the Czech Republic. A purchase receipt generally serves as the warranty certificate.

A statutory warranty period of 24 months applies to all goods, unless otherwise specified. The warranty period begins on the day the Buyer receives the goods. The warranty covers all visible and hidden defects that affect the functionality and usability of the goods. For any warranty claim, the Buyer must present proof of purchase, proof of payment, delivery documentation, and the product in question. Defects must be reported by the Buyer no later than the end of the warranty period. The Seller is required to resolve claims within the statutory period of 30 days.

The contact address for processing claims is the registered address of the Seller: U starého stadionu 1551/1, 153 00 Prague – Radotín.

XI. Personal Data Protection Terms

1. Basic Provisions a. The data controller, (as defined in Article 4, Section 7 of Regulation (EU) 2016/679 of the European Parliament and Council on the protection of natural persons regarding the processing of personal data and the free movement of such data (hereinafter “GDPR”)), is Hefaistos, spol. s r.o., Company ID No. 44797346, with its registered office at U Starého Stadionu 1551/1, 153 00 Prague – Radotín (hereinafter “Controller”).

b. The Controller’s contact details are:

Address: U starého stadionu 1551/1, 153 00 Prague 5 – Radotín
Email: eshop@hefaistos.eu
Telephone: +420 737 585 928

c. Personal data includes all information about an identified or identifiable natural person; an identifiable natural person is one who can be identified directly or indirectly, especially by reference to a specific identifier such as a name, identification number, location data, network identifier, or by one or more specific characteristics of physical, physiological, genetic, mental, economic, cultural, or social identity.

d. The Controller has not appointed a data protection officer.

2. Sources and Categories of Processed Personal Data a. The Controller processes personal data provided by you, or personal data the Controller has obtained through fulfilling your order.

b. The Controller processes your identification and contact information as well as data necessary for the performance of the contract.

3. Legal Basis and Purpose of Personal Data Processing

a. The legal basis for processing personal data is:

i. the performance of a contract between you and the Controller according to Article 6, Section 1(b) of the GDPR;
ii. the legitimate interest of the Controller in providing direct marketing (primarily for sending commercial communications and newsletters) under Article 6, Section 1(f) of the GDPR;
iii. your consent to the processing of data for the purpose of providing direct marketing (primarily for sending commercial communications and newsletters) according to Article 6, Section 1(a) of the GDPR, in conjunction with Section 7, Subsection 2 of Act No. 480/2004 Coll., on Certain Information Society Services, in cases where no product or service order has been made.

b. The purpose of processing personal data is:

i. to complete your order and to exercise the rights and obligations arising from the contractual relationship between you and the Controller. When placing an order, personal data necessary for the successful fulfilment of the order (name, address, and contact details) is required. Providing personal data is a necessary requirement for concluding and fulfilling the contract; without it, the Controller cannot conclude or perform the contract;
ii. to send commercial communications and carry out other marketing activities.

c. The Controller does not engage in automated individual decision-making as defined by Article 22 of the GDPR. You have given your explicit consent for such processing.

4. Retention Period for Personal Data

a. The Controller retains personal data:

i. for the period necessary to exercise the rights and obligations arising from the contractual relationship between you and the Controller and to assert claims arising from these contractual relationships;
ii. until consent to the processing of personal data for marketing purposes is withdrawn, or for a maximum of 2 years if the personal data is processed based on consent.

b. After the retention period for personal data expires, the Controller will delete the personal data.

5. Recipients of Personal Data (Controller’s Subcontractors)

a. The recipients of personal data are individuals or entities:

i. involved in the delivery of goods/services and the execution of payments based on the contract,
ii. providing services for the operation of the Hefaistos.cz e-shop and other services related to its operation,
iii. providing marketing services.

b. The Controller does not intend to transfer personal data to a third country (outside the EU) or to an international organization.

6. Your Rights

a. Under the conditions set forth in the GDPR, you have the following rights:

i. the right to access your personal data as per Article 15 of the GDPR,
ii. the right to rectify personal data as per Article 16 of the GDPR, or to restrict processing as per Article 18 of the GDPR,
iii. the right to erase personal data as per Article 17 of the GDPR,
iv. the right to object to processing as per Article 21 of the GDPR, and
v. the right to data portability as per Article 20 of the GDPR,
vi. the right to withdraw consent to processing in writing or electronically via the address or email of the controller provided in Article III of these terms.

b. Additionally, you have the right to lodge a complaint with the Office for Personal Data Protection if you believe that your right to personal data protection has been violated.

7. Conditions for the Protection of Personal Data

a. The Controller declares that it has implemented all appropriate technical and organisational measures to secure personal data.

b. The Controller has adopted technical measures to secure data storage systems and personal data repositories in physical form.

c. The Controller declares that only individuals authorised by it have access to personal data.

8. Final Provisions

a. By submitting an order via the online order form, you confirm that you are familiar with the personal data protection terms and that you fully accept them.

b. You agree to these terms by ticking the consent box on the online form. By ticking this box, you confirm that you are familiar with the personal data protection terms and that you fully accept them.

c. The Controller reserves the right to amend these terms. The new version of the personal data protection terms will be published on its website, and a copy of the updated terms will also be sent to your email address as provided to the Controller.

XII. Out-of-Court Dispute Resolution

a. The Czech Trade Inspection Authority, located at Štěpánská 567/15, 120 00 Prague 2, Company ID: 000 20 869, internet address: https://adr.coi.cz/cs, is the competent authority for out-of-court consumer dispute resolution arising from purchase contracts. The online dispute resolution platform available at http://ec.europa.eu/consumers/odr may be used for resolving disputes between the seller and the buyer arising from the purchase contract.

b. The European Consumer Centre Czech Republic, located at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz, is the contact point in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes, amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR).

c. The Seller is authorised to sell goods based on a trade licence. Trade control is conducted by the relevant trade licensing authority within its jurisdiction. The Czech Trade Inspection Authority oversees, among other responsibilities, compliance with Act No. 634/1992 Coll., on Consumer Protection, within the specified scope.

XIII. Final Provisions

Relationships and any disputes arising from the contract shall be governed exclusively by the laws of the Czech Republic and will be resolved by the competent courts of the Czech Republic.

Before pursuing legal action, the Seller recommends that the Buyer first contact the Seller to resolve the situation; contact: eshop@hefaistospraha.cz.

The contract is concluded in the Czech language. If a translation of the contract is provided for the Buyer’s convenience, the Czech version shall prevail in the event of a dispute over the interpretation of terms.

These Terms and Conditions, including all associated parts, are valid and effective as of 25 May 2018 and are available at the headquarters and business premises of Hefaistos, as well as electronically at www.hefaistos.eu.

These terms take effect on 25 May 2018 (last updated on 3 October 2019).